The MONTGOMERY COUNTY MUNICIPAL UTILITY DISTRICT NO. 121 will hold a public hearing on a proposed tax rate for the tax year 2021 on Monday, September 20, 2021 at 11:00am at The Palm located at 251 Central Pines Street, Montgomery, Texas 77316. Your individual taxes may increase at a greater or lesser rate, or even decrease, depending on the tax rate that is adopted and on the change in the taxable value of your property in relation to the change in taxable value of all other property. The change in the taxable value of your property in relation to the change in the taxable value of all other property determines the distribution of the tax burden among all property owners.
Waste Management has planned to resume collection services beginning Thursday, February 18th. Your regular scheduled waste and recycle collection will be serviced as scheduled on Friday, February 19, 2021. Service times may be delayed and carry over into Saturday in the event of any delays on the roads or upon disposal at the landfill and recovery facilities. Please place your waste and recycle carts at the curb by 7:00am and keep the area around service carts clear for access by the collection truck.
Thank you for your patience and flexibility during this winter weather event.
General updates are available at our website, www.wm.com, by following the link to, “Severe Weather Updates.”
Due to emergency conditions, the Board of Directors will hold meetings by telephone and/or videoconference. Participation information can be found on the agenda for each meeting. Agendas are found here.
Change in Trash Pickup Schedule Over Holidays
Thanksgiving, Christmas, and New Years days are holidays for our service provider Waste Management.
For communities normally getting pickups these days, the schedule in moved forward one day. In the case of Thanksgiving, pickup is advanced to Friday, which is also our normal pickup day. WM cannot handle the total pickup volume on Friday, so we have moved our day to Saturday, November 28.
Christmas and New Years fall on Friday this year, so our pickups move forward one day to Saturday, December 26, and January 2, respectively.
We are thankful to report that Waste Management’s operations are going well. We are pleased to share that the health of our crews has been sustained and the number of drivers and helpers reporting to work remain strong. We stand prepared for any reported Covid 19 cases among our teammates and will be ready to implement revised procedures and protocols in support of continuity of service.
As was the case last week, Waste Management is seeing a continued trend for increased pounds of trash served at the curb. The reported increase in volume from last week is 24%. Our operations team is adapting to the increase and meeting the needs of our communities.
Our call center service department remains fully functional with agents assisting customers from their homes. Our call volumes have increased exponentially during this time from 1,500 calls per day to now 3,500 calls per day for our Texas and Oklahoma service areas. Our wait times are longer than usual this past week, but we are confident those hold times will decrease as we work to improve these metrics. As with our service crews, our call center agents are adapting and making every effort to meet the growing needs of our communities.
We also want to take a moment to thank the many families that have left encouraging words and messages for our crews at the curb. These kind acts are treasured!
Thank you for entrusting our WM team to serve your community.
Customer Service Contact
During this challenging time, our top priority remains the health and safety of our employees and communities we serve. Given the pace and magnitude of the changes we are experiencing as a business and as a society, we understand it is important for Waste Management (WM) to keep you informed of the status of the essential services we provide. Included below is our operational update for today, as changes occur WM will keep you informed.
WM’s Operational Update
We are excited to share that our residential service department is fully functional with all agents working from their homes, using company provided laptops and software. Thank you for your flexibility while we worked to ensure the health and safety of our call center agents.
As reported last week, Waste Management is seeing a continued trend in the amount of trash being placed out by residents. As of yesterday, the number of pounds of trash being placed out per household has increased by 12.8%.
The good news is that all our drivers and helpers are healthy and working to provide outstanding collection and disposal service to the communities we serve.
Our customer service agents are ready to provide solutions and support for residents who may need assistance or have questions. Thank you for entrusting our WM team to serve your community.
Customer Service Contact
Public Sector Solutions Manager
Waste Management of Texas, Inc.
Montgomery County Municipal Utility District No. 121 (MUD 121) is a political subdivision of the State of Texas, operating pursuant to Article XVI, Section 59 of the Texas Constitution and Chapter 8212 of the Texas Special District Local Laws Code.
The District has the authority to purchase, construct, operate and maintain all works, improvements, facilities and plants necessary for:
- the collection, transportation and treatment of wastewater
- the control and diversion of storm water
- maintaining road improvements
- garbage collection and disposal service
- park and recreational facilities
Through MCMUD No. 121’s website you can easily find links to the following services: