Board of Directors Elections – Canceled Election

The election scheduled to be held on May 7, 2022, is canceled. Directors Pell, Bleibdrey, and Beard, the unopposed candidates for election to the Board of Directors, have been declared elected to office to serve from May 7, 2022, until the director election in May of 2026.

Waste Management Winter Weather Alert for Friday, February 4th

Waste Management (WM) has implemented its severe weather response plan on February 2, 2022 as a result of the expected hazardous road conditions resulting from the winter weather.

At this time, WM will be providing residential service in the Conroe area, however routes will begin later than normal in an effort to avoid dangerous road conditions and support safety of our drivers and communities. In the event we are unable to service you as scheduled, we will plan to return the next day to complete service as road conditions allow. Please keep the area around your collection items clear for access by the collection truck.

Thank you for your patience and flexibility during this winter weather event.

Notice of Public Hearing on Tax Rate

The MONTGOMERY COUNTY MUNICIPAL UTILITY DISTRICT NO. 121 will hold a public hearing on a proposed tax rate for the tax year 2021 on Monday, September 20, 2021 at 11:00am at The Palm located at 251 Central Pines Street, Montgomery, Texas 77316. Your individual taxes may increase at a greater or lesser rate, or even decrease, depending on the tax rate that is adopted and on the change in the taxable value of your property in relation to the change in taxable value of all other property. The change in the taxable value of your property in relation to the change in the taxable value of all other property determines the distribution of the tax burden among all property owners.

Click here to read notice.

Resumption of Trash Collection Services Beginning Today

Waste Management has planned to resume collection services beginning Thursday, February 18th. Your regular scheduled waste and recycle collection will be serviced as scheduled on Friday, February 19, 2021. Service times may be delayed and carry over into Saturday in the event of any delays on the roads or upon disposal at the landfill and recovery facilities. Please place your waste and recycle carts at the curb by 7:00am and keep the area around service carts clear for access by the collection truck.

Thank you for your patience and flexibility during this winter weather event.

General updates are available at our website, www.wm.com, by following the link to, “Severe Weather Updates.”

Addendum to the November Newsletter

Change in Trash Pickup Schedule Over Holidays

Thanksgiving, Christmas, and New Years days are holidays for our service provider Waste Management.

For communities normally getting pickups these days, the schedule in moved forward one day. In the case of Thanksgiving, pickup is advanced to Friday, which is also our normal pickup day. WM cannot handle the total pickup volume on Friday, so we have moved our day to Saturday, November 28.

Christmas and New Years fall on Friday this year, so our pickups move forward one day to Saturday, December 26, and January 2, respectively.

Waste Management Operational Update

We are thankful to report that Waste Management’s operations are going well. We are pleased to share that the health of our crews has been sustained and the number of drivers and helpers reporting to work remain strong. We stand prepared for any reported Covid 19 cases among our teammates and will be ready to implement revised procedures and protocols in support of continuity of service.

As was the case last week, Waste Management is seeing a continued trend for increased pounds of trash served at the curb. The reported increase in volume from last week is 24%. Our operations team is adapting to the increase and meeting the needs of our communities.

Our call center service department remains fully functional with agents assisting customers from their homes. Our call volumes have increased exponentially during this time from 1,500 calls per day to now 3,500 calls per day for our Texas and Oklahoma service areas. Our wait times are longer than usual this past week, but we are confident those hold times will decrease as we work to improve these metrics. As with our service crews, our call center agents are adapting and making every effort to meet the growing needs of our communities.

We also want to take a moment to thank the many families that have left encouraging words and messages for our crews at the curb. These kind acts are treasured!

Thank you for entrusting our WM team to serve your community.

Customer Service Contact

Phone: 1-800-800-5804
Email: cssatex@wm.com
Virtual chat: www.wm.com